Shipping policy

We ship via UPS ground in 10” x 10” x10” boxes. Depending on the size of your puzzle, your shipment could include more than one box.  16-piece puzzles weigh approximately 20lbs and will be packaged in one box.

Puzzles are typically shipped within 5-7 business days from order placement.  If there is any delay in producing or shipping your puzzle, we will update you with an estimated shipping date once we have received your order.

A UPS tracking number will be sent to your email provided typically within 48 hours of order placement.

We ship to all 50 states and internationally. 

Upon receipt of your puzzle, please carefully inspect the shipping box, as well as the contents.  Damage to the shipping box does not mean that the pieces are damaged as our internal packaging is designed to minimize damage to puzzle pieces.  Nevertheless, please do note any damage to the shipping box upon receipt.  

Please be sure and confirm any damage to the puzzle pieces before contacting us.  If any of your puzzle pieces are damaged in transit, please photograph the damaged piece(s), and email us with a copy of the photo(s) at customerservice@modpuzzle.com. We hope to process all damage claims promptly, so providing pictures in your initial communication will greatly help us in processing your claim.